Ahmed Ibrahim - CV

Ahmed Ibrahim Alazp
Senior Software Engineer | Voice AI & LLM Systems
me@ahmed-ibrahim.com | (206) 535-4401 | Seattle, WA
GitHub | LinkedIn

Profile

Senior Software Engineer who has spent 5+ years building Voice AI agents that answer real business phone calls at scale. Core engineer on Goodcall's 4th-generation voice agent: an LLM-powered system handling thousands of live calls daily for hundreds of US businesses. Built through three generations of conversational AI (rule-based -> Dialogflow -> LLM), with end-to-end depth across real-time audio pipelines, speech processing, LLM orchestration, and production infrastructure on GCP. 10+ years of shipping software, with a bias toward complex systems that need to work in real time.

Work Experience

Goodcall (Remote)

Senior Software Engineer | Sep 2024 - Present

  • Drove architecture and development of Goodcall's 4th-generation Voice AI agent — a ground-up LLM-first rebuild, alongside the engineering team.
  • Engineered real-time voice infrastructure on LiveKit/WebRTC with sub-second response latency across thousands of daily calls and 99.9%+ uptime.
  • Built LLM orchestration integrating GPT-4 and Gemini with model routing, streaming token delivery, and automatic fallback.
  • Designed the speech pipeline (ASR -> LLM -> TTS) with barge-in detection, silence handling, and context windowing for natural conversations.
  • Drove voice stack decisions from telephony integration to prompt engineering for a product serving hundreds of US businesses.

Full Stack Engineer | Mar 2021 - Sep 2024

  • Evolved the AI agent across two generations: Dialogflow-based Gen 2 to hybrid NLU + early LLM Gen 3.
  • Improved call resolution accuracy and expanded supported business categories.

Maxiom Technology (Remote)

Software Engineer | Aug 2019 - Feb 2021

  • Built software automation tools with Ruby on Rails, Node.js, React, Ember.js, and Redis.
  • Created and maintained REST APIs in Rails, including Amazon API integrations.
  • Built and managed Electron + Node.js + PubSub applications.
  • Automated delivery with GitLab CI/CD, CircleCI, and Jenkins.

04 Egypt (Cairo, Egypt)

Co-Founder & Software Engineer | Mar 2018 - Aug 2019

  • Built and designed core architecture for Plot.ai, a Slack-like AI platform for organizational insights.
  • Developed core features with Node.js, Python, AWS Sentiment Analysis, and Elasticsearch.
  • Performed load and stress testing using JMeter.
  • Led a team of 7 engineers across DevOps, QA, and development.

Chatbotsa (Cairo, Egypt)

Software Engineer | Mar 2017 - Mar 2018

  • Built and integrated bots for Messenger, Slack, and Telegram.
  • Built structured bot models with Node.js, Python, MongoDB, and MySQL.
  • Applied NLP/NLU with Wit.ai and Rasa to improve conversational quality.
  • Built and launched Estasharah, a doctor/patient consultation marketplace with 20k+ consultations, 350k+ users, and 700+ verified doctors.

04 Technologies (UAE, Remote)

Software Engineer | Sep 2016 - Mar 2017

  • Built and integrated bots for Messenger, Slack, and Telegram.
  • Built structured bot models with Node.js, Python, MongoDB, and MySQL.
  • Applied NLP/NLU with Wit.ai and Rasa to improve conversational interactions.

Personal Projects

  • Ahmed-ibrahim.com: Personal blog for technical writing and development challenges.
  • 3lagnb.com: Local transportation guide serving 500k+ users and millions of monthly sessions.
  • Mogrib.com: Arabic Q&A experience-sharing platform.
  • Imageiry.com: Dynamic Open Graph image generation API for Twitter, Facebook, and Slack.
  • Blood Bot: Messenger bot for nearby blood donation requests; nominated by Facebook as a top-20 chatbot in MENA (2018).
  • Webloader: Open-source website asset downloader with 200+ GitHub stars, built with cURL, Express, and Socket.io.

Education

Bachelor of Computer Science (GPA 3.12)
Higher Institute of Computer Science, Cairo, Egypt | 2014 - 2018

Highlights & Accolades

  • Interview with Alghad TV (AI-assisted blood donation project)
  • Interview with Nile News TV (AI-assisted blood donation project)
  • Interview with Ten TV (AI-assisted blood donation project)
  • News coverage for blood donation AI project
  • Speaker at ICT Conference for Women in Upper Egypt
  • Speaker at Egypt.Future for college students
  • Facebook Developer Challenge finalist across MENA
  • 2nd place in Bedaya programming competition
  • 2nd place across Egypt in Egypt IoT competition

References

  • Antonio Chagoury — Founder & CEO at Maxiom Technology
  • Vince Knight — Product Owner at landlordlane.com
  • Dr. Ahmed AlFalasi — Entrepreneur, intrapreneur, and angel investor
  • Rashed Khalfan — Angel investor & Co-Founder of ZeroFour Technologies FZCO
  • Eslam M. Youssef — Founder and CEO of Chatbotsa

Contacts upon request.